Refund and Cancellation Policy

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Online Ordering

We reserve the right to refuse your order should it be necessary

Payment

Card payments are secure.

1.jashir.co.uk accepts the following forms of payment for online ordering:

2.Credit cards: Visa and Master card are accepted.

3.Debit Cards, such as Visa, Delta, Maestro or Switch are accepted.

4.In the event of grapestandooro.com needing to issue a refund we will endeavour to credit your account within 21 working days.

5.The owner of the card used to make payment must present this card on receiving the order.

Card payments are secure.

jashir.co.uk do not accept cheques, Diners Club or other means of payment other than those detailed above.

Product N

Although every care is taken, some products may contain nuts.

Promotions and Discounts

When submitting your order details you may wish to offer to purchase the items specified in conjunction with a particular offer or promotion. To take advantage of this facility you will need to enter the appropriate promo code with your order details. These codes are presented on our menu and other items of promotional literature from time to time.

Any such order will be subject to the specific terms and conditions of the promotion in question and will be subject to availability. We reserve the right to refuse or withdraw any jashir.co.uk promotion or discount at any time.

Delivery Times.

Our aim is to meet a delivery window for our customers, agreed at the time of placing the order. Whilst we will do our utmost to meet this delivery time unfortunately there may be factors beyond our control that prevent us from meeting the time slot.

We shall have no liability whatsoever for any delay or failure to deliver to you where such delay or failure is caused by a circumstance beyond our reasonable control. Such circumstances include, but are not limited to;
• Unforeseen Traffic Delays
• Accidents Causing Delays on the Service Route
• Severe Weather Conditions.

Your Order Confirmation

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the booking on your behalf, you agree that such person acted as your agent.

Amendments to Orders

Amendments to the order or delivery time can be made no later than 1 hour prior to the start of the delivery window booked.Amendments to the content of your order can be made up to 1 Hour before the delivery window begins.

Amendments to the order must be made by phoning the Restaurant.

The delivery time slot may be altered up to 1 hour before the start of your order window. The order can only be changed to a new time slot if it is available.

Cancellations

Orders may be cancelled in full up to 1 hour before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 21 working days.

Cancellations within 1 hour of the start of the delivery window will be charged in full.

Customer Responsibilities

It is the customer responsibility to enter the delivery address in full to ensure the driver may locate the correct property for delivery. Failure to deliver due to incorrect address details will be charged in full.

You must ensure that delivery can be made to the address during the selected window. If we are unable to make delivery at the given address in the selected time slot then we will deem the order cancelled at full cost.

No rescheduling of time will be permitted.

In the case of addresses that are irregular or difficult to locate, it is the responsibility of the customer to clearly mark special delivery instructions in the box required (Notes) Failure to do so may result in a delayed delivery, or the order being cancelled by jashir.co.uk

Your Personal Data

You agree that personal data may be retained, used and disclosed by us and our agents for the purpose of complying with our obligations under these Terms and Conditions for delivery including, but not limited to, administering your order and complying with any legal obligations.

Trade marks and Copyright

All contents on this site are the property of jashir.co.uk and protected by UK and European copyright laws.

The content and software on this site may be used as either or both an information and shopping resource. Any other use including reproduction, modification, distribution, transmission or republication of the content of this service is strictly prohibited. Amendments and Waivers to these terms and conditions

None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these Conditions of order.

Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by Restaurant, please consider providing feedback in the form of ratings, comments and reviews on the Website (together, “Reviews”) to reflect your experience. The Reviews are an important part of our quality control process.

Estimated times for deliveries and collections are provided by the Restaurants and are only estimates. the Restaurant can not guarantee that Orders will be delivered or will be available for collection within the estimated times.

By ordering from Grapes Tandoori you accept the above terms and conditions.

Management reserves all rights.